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| Customer Feedback |
We pride ourselves on the quality of our workmanship, committed to providing you with a level of service second to none. As such, customer feedback is very important to us, helping us to ensure that we continually and consistently exceed your expectations, both in terms of quality of work and level of service. We are proud to show all feedback received upon request, but recent comments from customers include:- |
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| Carl Williams, Lidl Supermarkets |
"Level of understanding and expertise from Dave West increased my personal understanding of drainage issues. Time will be the best judge, but the level of commitment illustrated was excellent. Thanks." |
| Mrs Wynn, Exeter |
"From start to finish the service has been 1st class and the people we have dealt with have been very professional. I have already mentioned your company to others as an example of what good customer service can be like - Thank you!" |
| Environment Agency, Exeter |
"Can we say how impressed we have been with the works carried out here at Manley House. The guys have all been very professional and courteous at all times." |
| Mr & Mrs Haywood, Plymouth |
"The team...were excellent...considerate to neighbours...informative...answered my questions readily and in a way that was clear and straight. Thank you." |
| Mr R P R Wallis, Budleigh Salterton |
"First class service and great care taken to produce good quality work. A thoroughly professional job at very reasonable cost." |
| Mr S Willis, Taunton |
"You truly have exceeded my expectations. I'm still pinching myself in order to come to terms with the fact you left my garage in a more tidy state than you found it!" |
| Mrs Hewett, Budleigh Salterton |
"I've never dealt with such an efficient firm, with people who all carried out what they said they would, when they said they would. I wish you had a plumbing sideline!" |
| Mr Hicks, Somerset |
"From the moment we first phoned your office for an initial inspection, right through to the work being completed, we have nothing but the highest praise for everyone at Drainology." |
| Mr Feltham, Exeter |
"I found the attitude and professionalism of the workmen outstanding, and was astonished by how little damage was done to my garden considering the depth of the hole that was dug. The re-instatement was more than I hoped for. Thank you." |
| Mr Moss, Sidmouth |
"Your advice assisted me in claiming the cost of the repair from my building insurance company. Many thanks." |
| Mrs Da Costa, Ebford |
"We had very high expectations of you from prior dealings and your workers lived up to them. Therefore "as expected" equals excellent!" |
| Mr Carroll, Exeter |
"You came highly recommended and I would second that recommendation." |
| Dr Rowland, Budleigh Salterton |
"We were very pleased with the way the work was carried out, the general demeanour of the workmen and in particular the way in which they left the work site and surroundings in a very tidy and clean condition." |
| Mr Hill, Exeter |
"I cannot fault your company in any way. Your men were a credit to you." |
| Mr Wheatley, Okehampton |
"The reinstatement of the lawn and the re-laying of the slabs was excellent." |
| Mrs Rolfe, Tavistock |
"I am happy to say that the two people who did this work were outstanding. I did not know that there were tradesmen nowadays who work to such a sustained high standard. Having them on the job has been a rare and good experience of what is more than often disruptive and frustrating work. Thank you." |
| Mr Dyer, Torquay |
"Excellent work throughout. A credit to English workmen!" |
| Mr Capper, Exmouth |
"We are very satisfied with the work. Your company, as on a previous occasion, has performed to a very high standard, as we had anticipated. Thank you for a first class job." |
| Mr & Mrs Uden, Paignton |
"The workmen were excellent, polite and tidy. It was a pleasure to find these qualities in workmen today!" |
| Mrs Holford, Plymouth |
"Things couldn't have been better. You can be proud of your employees." |
| Miss Whiffen, Exeter |
"I was very impressed with all aspects of the service and repairs - especially the workman's diligence." |
| Mr Wellard, Paignton |
"First class company and employees." |
| Mrs Proctor, Exmouth |
"An excellent job!" |
| Mr Holden, Teignmouth |
"The whole experience with Drainology was a pleasure from start to finish. Thank you, especially Peter & Tim. " |
| Mr & Mrs Blackburn, Bideford |
"The work was done to a very high standard. The workmen were professional and courteous. I would definitely recommend Drainology to my friends." |
| Mrs Bartlett, Redruth |
"I wish all my house maintenance work could be carried out as painlessly and satisfactorily as this has been." |
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January 2010 |
CHAS Re-accreditation 2010
For the fifth year running, we are pleased to announce that we have been re-accredited with CHAS...»Read More |
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November 2009 |
Construction Site Supervisor's Safety Certificate Achieved
To further Drainology's Health and Safety at Work credentials, we are pleased to announce that two of our employees, Peter Dennis and Nigel Gillies, have successfully completed 'The Site Supervisor's Safety Training Scheme for the Construction and Civil Engineering Industries' (SSSTS)...Read More |
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April 2009 |
How good are we really?
Stats from our Customer Satisfaction Questionnaires 2008/2009
To ensure we provide the highest possible quality of customer service, we like to gain feedback on all aspects of our work through customer satisfaction questionnaires... »Read More |
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January 2009 |
Approved Buy with Confidence Member
We are pleased to announce that  has satisfied strict criteria to become registered on Devon County Council Trading Standards' approved trader scheme...»Read More |
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December 2008 |
Construction Site Manager's Safety Certificate (SMSTS) Achieved
To further Drainology’s Health and Safety at Work credentials, we are pleased to announce that Drainology’s Managing Director, Dave West , has successfully completed ‘The Site Management Safety Training Scheme for the Construction and Civil Engineering Industries’ (SMSTS)...»Read More |
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Homebuyers Guide |
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When viewing the property you should quite easily be able
to look at the following things that will give you some idea
as to the general condition of the drains... »Read More |
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