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Customer Feedback

We pride ourselves on the quality of our workmanship, committed to providing you with a level of service second to none. As such, customer feedback is very important to us, helping us to ensure that we continually and consistently exceed your expectations, both in terms of quality of work and level of service. We are proud to show all feedback received upon request, but recent comments from customers include:-

 
Mr R Dinsdale, Exeter "Service exceeded expectations - really was first class. Impression was that you valued your customers."
Mr & Mrs Langman, Honiton "The chaps on site were friendly, knowledgable and tidy and made efforts to keep the disruption to a minimum. Please convey our whole-hearted thanks. We would be happy to recommend your company to our friends/neighbours."
Principal Engineer, Hyder Consulting "Regards your report, we thought it was very good, especially the summary words talking about areas of interest/problems/further considerations etc; they are especially valuable even if you're only hypothesising based on your best guess or available data. So may reports we get through contain only raw data, and lots of it, making it easy to miss important points."
Mr Smith, Ottery St Mary "All engineers were helpful, cheerful - very conscientious, always left the site as tidy as possible. Completed job was of a high standard. Would have no hesitation in recommending you. Extremely satisfied with all aspects."
Mr Ditchburn, Okehampton "Everything about the report was spot on. No jargon and very much 'to the point'. I was shocked to find that professionalism and pride in the job are not dead after all! A serious problem was made considerably less serious by a company who gave me nothing but help from the moment I contacted them. A refreshing lack of bulls**t!"
Mrs J Broom, Newton Abbot "Thank you for your help & high quality service. I learned a lot of useful information from your website and from Keith, Gary & Richard."
Mr M Holland, Kingkerswell "We had obvious trepidation having quite major work done after just buying our property. The two main engineers Gary & Richard put our minds at rest with their thorough and professional approach and explanation of what was required. They really cleaned up after all work was completed. I would have no problems recommending your company."
Carl Williams, Lidl Supermarkets "Level of understanding and expertise from Dave West increased my personal understanding of drainage issues. Time will be the best judge, but the level of commitment illustrated was excellent. Thanks."
Mr & Mrs Challacombe, Newton Ferrers "Without a hitch - on time. Quite painless really and you were extremely helpful & sympathetic with dealing with possible neighbour problems - they also were complimentary about your letter of explanation and set the scene for a peaceful job - thanks!"

Mr R Knight, Brixham

"We have already recommended Drainology to our neighbour!"
Mrs K Northcott, OKehampton "We are very pleased we now know about Drainology. We have found all our contacts with you, including workmen on site, stress free and extremely efficient and with a high quality outcome. Thank you!"
Mr R McIntosh, Yelverton "Having placed my trust in Drainology Ltd, it was measuring to have my judgement vidicated. The professional approach to the job taken by Nigel & Scott over the past two days could not be faulted. I am confident that the quality of their work will stand the test of time. The excellent condition in which the site was left was a credit to your company. Well done to all concerned."
Environment Agency, Exeter "Can we say how impressed we have been with the works carried out here at Manley House. The guys have all been very professional and courteous at all times."
Mrs Wynn, Exeter "From start to finish the service has been 1st class and the people we have dealt with have been very professional. I have already mentioned your company to others as an example of what good customer service can be like - thank you!"
Mr & Mrs Haywood, Plymouth "The team...were excellent...considerate to neighbours...informative...answered my questions readily and in a way that was clear and straight. Thank you."
Mr R P R Wallis, Budleigh Salterton "First class service and great care taken to produce good quality work. A thoroughly professional job at very reasonable cost."
Mr S Willis, Taunton "You truly have exceeded my expectations. I'm still pinching myself in order to come to terms with the fact you left my garage in a more tidy state than you found it!"
Mrs Hewett, Budleigh Salterton "I've never dealt with such an efficient firm, with people who all carried out what they said they would, when they said they would. I wish you had a plumbing sideline!"
Mr Feltham, Exeter   "I found the attitude and professionalism of the workmen outstanding, and was astonished by how little damage was done to my garden considering the depth of the hole that was dug. The re-instatement was more than I hoped for. Thank you."
Mr Wellard, Paignton "First class company and employees."
April 2010

How good are we really?
Stats from our Customer Satisfaction Questionnaires 2009/2010

To ensure we provide the highest possible quality of customer service, we like to gain feedback on all aspects of our work through customer satisfaction questionnaires...»Read More

 
April 2010

Kingspan Environmental Accredited Installers

are pleased to announce that we have been appointed an Accredited Installer of all Kingspan Environmental Products...»Read More

 
January 2010

CHAS Re-accreditation 2010

For the fifth year running, we are pleased to announce that we have been re-accredited with CHAS...»Read More

 
November 2009

Construction Site Supervisor's Safety Certificate Achieved

To further Drainology's Health and Safety at Work credentials, we are pleased to announce that two of our employees, Peter Dennis and Nigel Gillies, have successfully completed 'The Site Supervisor's Safety Training Scheme for the Construction and Civil Engineering Industries' (SSSTS)...Read More

 
April 2009

How good are we really?
Stats from our Customer Satisfaction Questionnaires 2008/2009

To ensure we provide the highest possible quality of customer service, we like to gain feedback on all aspects of our work through customer satisfaction questionnaires... »Read More

 
January 2009

Approved Buy with Confidence Member

We are pleased to announce that has satisfied strict criteria to become registered on Devon County Council Trading Standards' approved trader scheme...»Read More

 
December 2008

Construction Site Manager's Safety Certificate (SMSTS) Achieved

To further Drainology’s Health and Safety at Work credentials, we are pleased to announce that Drainology’s Managing Director, Dave West , has successfully completed ‘The Site Management Safety Training Scheme for the Construction and Civil Engineering Industries’ (SMSTS)...»Read More


  Homebuyers Guide
  When viewing the property you should quite easily be able
to look at the following things that will give you some idea
as to the general condition of the drains... »Read More
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