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Customer Feedback

We pride ourselves on the quality of our workmanship, committed to providing you with a level of service second to none. As such, customer feedback is very important to us, helping us to ensure that we continually and consistently exceed your expectations, both in terms of quality of work and level of service. We are proud to show all feedback received upon request, but recent comments from customers include:-

 
Mr B Chivers, Exeter "Could not do better than your company."
Bill Loxton, Environment Agency "Another good job done. Thanks."
Mrs L Lee, Kingsbridge "Many thanks. Proof will be revealed in time but seems at present to be an excellent job. The guys were helpful, informative and did a good job. Would recommend them to anyone needing drain work done."
Mr P Lewis, Exeter "Very good service, especially as ground conditions proved to be more difficult than expected. Thank you."
Mr & Mrs Jarvis, Paignton "Gary and the team were very friendly and helpful. We are very happy with the work performed."
Mrs T Vandell, Bovey Tracey "The level of work was to the same high standard as on your previous job for us."
Mr C Dunkley, Exeter "All your staff were helpful, polite and happy."
Mr T Pool, Woodbury "We were very pleased with the the professional service in re-doing our drains. We had a tight time frame in which to complete the work and I was very pleased that several times you were able to bring appointments forward. Will recommend you when I can. Thank you."
Mrs Dalton, Exeter "I found the work needed was dealt with very professionally. It seemed daunting when I received the report - but dealt with by you with no drama. I now have an understanding of drain terminology!"
Mrs C Nicholls, Liskeard "Very impressed with the politeness and efficiency of the team whilst on site"
Mr Pearce, Bovey Tracey "Although it was an inconvenient project for us to have done,  I was exceedingly pleased with the way everything was carried out and explained to me throughout the duration of it. The guys were fully knowledgable of what could or couldn't be done and very pleasant in the process of doing it - and careful and tidy aswell. The final reinstatement of the drive was immaculate!"
Mr Taylor, Exeter "V. efficient and comprehensive service. I would recommend you highly to all my friends."
Mr R Dinsdale, Exeter "Service exceeded expectations - really was first class. Impression was that you valued your customers."
Mr & Mrs Langman, Honiton "The chaps on site were friendly, knowledgeable and tidy and made efforts to keep the disruption to a minimum. Please convey our whole-hearted thanks. We would be happy to recommend your company to our friends/neighbours."
Principal Engineer, Hyder Consulting "Regards your report, we thought it was very good, especially the summary words talking about areas of interest/problems/further considerations etc; they are especially valuable even if you're only hypothesising based on your best guess or available data. So many reports we get through contain only raw data, and lots of it, making it easy to miss important points."
Mr Smith, Ottery St Mary "All engineers were helpful, cheerful - very conscientious, always left the site as tidy as possible. Completed job was of a high standard. Would have no hesitation in recommending you. Extremely satisfied with all aspects."
Mr Ditchburn, Okehampton "Everything about the report was spot on. No jargon and very much 'to the point'. I was shocked to find that professionalism and pride in the job are not dead after all! A serious problem was made considerably less serious by a company who gave me nothing but help from the moment I contacted them. A refreshing lack of bulls**t!"
Mrs J Broom, Newton Abbot "Thank you for your help & high quality service. I learned a lot of useful information from your website and from Keith, Gary & Richard."
Mr M Holland, Kingkerswell "We had obvious trepidation having quite major work done after just buying our property. The two main engineers Gary & Richard put our minds at rest with their thorough and professional approach and explanation of what was required. They really cleaned up after all work was completed. I would have no problems recommending your company."
Carl Williams, Lidl Supermarkets "Level of understanding and expertise from Dave West increased my personal understanding of drainage issues. Time will be the best judge, but the level of commitment illustrated was excellent. Thanks."
Mr & Mrs Challacombe, Newton Ferrers "Without a hitch - on time. Quite painless really and you were extremely helpful & sympathetic with dealing with possible neighbour problems - they also were complimentary about your letter of explanation and set the scene for a peaceful job - thanks!"

Mr R Knight, Brixham

"We have already recommended Drainology to our neighbour!"
Mrs K Northcott, OKehampton "We are very pleased we now know about Drainology. We have found all our contacts with you, including workmen on site, stress free and extremely efficient and with a high quality outcome. Thank you!"
Mr R McIntosh, Yelverton "Having placed my trust in Drainology Ltd, it was measuring to have my judgement vidicated. The professional approach to the job taken by Nigel & Scott over the past two days could not be faulted. I am confident that the quality of their work will stand the test of time. The excellent condition in which the site was left was a credit to your company. Well done to all concerned."
Environment Agency, Exeter "Can we say how impressed we have been with the works carried out here at Manley House. The guys have all been very professional and courteous at all times."
May 2011

How good are we really?
Stats from our Customer Satisfaction Questionnaires 2010/2011

To ensure we provide the highest possible quality of customer service, we like to gain feedback on all aspects of our work through customer satisfaction questionnaires...»Read More

 
March 2011

CHAS Re-accreditation 2011

We are pleased to announce that for the sixth year running we have been re-accredited with CHAS (Contractors' Health & Safety Assessment Scheme)...»Read More

 
September 2010

We have moved!

's new home is smarter, bigger and better! Visit the Contact Us part of our website for our new address.

 
April 2010

How good are we really?
Stats from our Customer Satisfaction Questionnaires 2009/2010

To ensure we provide the highest possible quality of customer service, we like to gain feedback on all aspects of our work through customer satisfaction questionnaires...»Read More

 
April 2010

Kingspan Environmental Accredited Installers

are pleased to announce that we have been appointed an Accredited Installer of all Kingspan Environmental Products...»Read More

 
January 2010

CHAS Re-accreditation 2010

For the fifth year running, we are pleased to announce that we have been re-accredited with CHAS...»Read More

 
November 2009

Construction Site Supervisor's Safety Certificate Achieved

To further Drainology's Health and Safety at Work credentials, we are pleased to announce that two of our employees, Peter Dennis and Nigel Gillies, have successfully completed 'The Site Supervisor's Safety Training Scheme for the Construction and Civil Engineering Industries' (SSSTS)...Read More

 
April 2009

How good are we really?
Stats from our Customer Satisfaction Questionnaires 2008/2009

To ensure we provide the highest possible quality of customer service, we like to gain feedback on all aspects of our work through customer satisfaction questionnaires... »Read More

 
January 2009

Approved Buy with Confidence Member

We are pleased to announce that has satisfied strict criteria to become registered on Devon County Council Trading Standards' approved trader scheme...»Read More

 
December 2008

Construction Site Manager's Safety Certificate (SMSTS) Achieved

To further Drainology’s Health and Safety at Work credentials, we are pleased to announce that Drainology’s Managing Director, Dave West , has successfully completed ‘The Site Management Safety Training Scheme for the Construction and Civil Engineering Industries’ (SMSTS)...»Read More


  Homebuyers Guide
  When viewing the property you should quite easily be able
to look at the following things that will give you some idea
as to the general condition of the drains... »Read More
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