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-Serving The South West for over 10 Years- |
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| About Us |
has served the South-West of England ( Devon, Cornwall, Somerset and Dorset ) for over 10 years, and we are proud to have formed many long lasting relationships with customers from both the domestic and commercial sector. This high level of customer satisfaction is demonstrated by the large number of personal recommendations that we receive; testimonials from some of our many satisfied customers can be viewed in the testimonials section. |
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| Plain English |
At we pride ourselves on our exceptionally high levels of customer service; key to this being our use of PLAIN ENGLISH when dealing with our customers. As such we endeavour to provide advice and information to our customers that is informative and helpful, yet ' easy to understand '. This approach is mirrored throughout any dealings you may have with , right from initial discussions with office staff, through to meetings with engineers on site, and finally the production of our survey report. The result is fully informed and involved customers who understand both the cause and solution to their drainage problem, which in turn allows us to better meet our customer's needs and expectations. |
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| Insurance |
hold £5-million Public Liability Insurance, but having implemented & maintained rigorous Health & Safety and workmanship standards, have never had to make a claim.
To see our latest insurance policy click here |
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Up to 15-year Guarantee on Drain Repairs |
| The guarantee term is dependent on the type of work done. For example, 15 years for ‘Pitch Fibre Drain Reforming’, 10 years for ‘Drain Relining’, 5 years for ‘Replacement Drains'. |
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April 2008 |
How good are we really?
Stats from our Customer Satisfaction Questionnaires 2007
To ensure we provide the highest possible quality of customer service, we like to gain feedback on all aspects of our work through customer satisfaction questionnaires...»Read More |
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March 2008 |
Constructionline Reaccreditation 2008
are pleased to announce that for the third year running they have been accredited by ‘Constructionline’...»Read More
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September 2007 |
| CHAS Accredited 2007
For the third year running, we are pleased to announce that we are CHAS accredited...»Read More |
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May 2007 |
| Street Work Success Leads To More Staff Training
We have put more of our employees through Street Works Operative/Supervisor training...»Read More |
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12th January 2007 |
| How good are we really?
Stats from our Customer Satisfaction Questionnaires 2006
To ensure we provide the highest possible quality of customer service, we like to gain feedback on all aspects of our work through customer satisfaction questionnaires...»Read More
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13th December 2007 |
| Renewal of £5million Public & Products Liability Insurance
's Public Liability Insurance has been renewed and is now with Norwich Union.
Policy Number: 24252100 CTC |
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September 2006 |
CHAS Accredited
For the second year running, we are pleased to announce that we are CHAS accredited... »Read More |
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July 2006 |
| Drainology approved as a member of the National Building Register
has earned approved status as a 'green' compliant contractor... »Read More |
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March 2006 |
| Approved by D.C.C to act as an imtermediary when processing Street Works Licences
is proud to announce that it is one of only two contractors to be approved... »Read More |
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12th January 2006 |
How good are we really?
Stats from our Customer Satisfaction Questionnaires
To ensure we provide the highest possible quality... »Read More |
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24th October 2005 |
New Brand Image
This month we have launched a new look for DrainOLOGY... »Read More |
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18th October 2005 |
Drainology crowned 'South-West Training Award winners 2005'
This evening we attended the ‘National Training Awards’
South West Ceremony... »Read More |
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10th September 2005 |
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CHAS Accreditation
At DrainOLOGY we have always upheld the very highest standards with regards to Health & Safety...
»Read More |
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Homebuyers Guide |
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When viewing the property you should quite easily be able
to look at the following things that will give you some idea
as to the general condition of the drains... »Read More |
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